Booking & Payment Terms
Cancellation Policy
Clear, fair terms for every journey — designed around the planning, reservations, and supplier commitments each experience requires.
At Travel Beyond Tours, we understand that travel plans can change. Our cancellation policy is designed to be clear and fair, while also reflecting the planning, reservations, and supplier commitments required for each experience.
Full Day Tours
30 days
Free cancellation window before the tour date
Travelers may cancel free of charge up to 30 days before the tour date.
Cancellations made within 30 days of the tour date are non-refundable.
No-shows are non-refundable.
Payment Terms — Full Day Tours
For full day tours booked more than 30 days before the tour date, travelers may choose between two options:
20% Deposit
Secure dateTo secure your date, a 20% deposit is required at booking when this option is available. The remaining balance will be requested according to the payment terms shown at booking.
Pay in Full
Done todayPay the full amount now and complete your booking today.
For full day tours booked within 30 days of the tour date, full payment is required at the time of booking.
Multi-Day Tours & Custom Journeys
These journeys require more advanced planning and may include hotels, private transportation, guides, domestic flights, entrance tickets, special access experiences, and third-party supplier services.
12 months
Travel-credit validity when cancelled more than 60 days before departure (subject to conditions)
Cancelled more than 60 days before departure, deposits may be converted into a travel credit valid for 12 months from the original departure date — subject to availability, supplier conditions, and any non-recoverable costs.
Cancellations made within 60 days of departure are 100% non-refundable.
No-shows are non-refundable.
Unused services are non-refundable and non-transferable.
Payment Terms — Multi-Day & Custom
For journeys booked more than 60 days before departure, a deposit secures the booking with the balance due later:
50% Deposit
Secure journeyTo secure your journey, a 50% deposit is required at booking when this option is available. The remaining balance is due 60 days before departure.
Pay in Full
Done todayPay the full amount now and complete your booking today.
For journeys booked within 60 days of departure, full payment is required at the time of booking.
If the remaining balance is not completed by the due date, our team will contact the traveler before making any changes to the booking. Travel Beyond Tours may release reserved services if payment is not completed after the corresponding follow-up.
Date Changes & Rescheduling
Requests to change the date of a tour or journey are subject to availability.
Whenever possible, Travel Beyond Tours will try to assist with rescheduling. Changes may be subject to supplier availability, operational costs, non-recoverable expenses, or price differences.
Weather, Safety, Medical Situations & Unforeseen Events
Medical situations, severe weather, natural events, government restrictions, road closures, operational disruptions, or other unforeseen circumstances will be reviewed on a case-by-case basis.
Whenever possible, Travel Beyond Tours may offer a reasonable solution, such as rescheduling, travel credit, or alternative arrangements. Any solution will be subject to supplier conditions, availability, and non-recoverable costs.
Refund Timing
Approved refunds will be processed, whenever possible, to the same payment method used for the original booking.
Refund timing may vary depending on the payment provider, bank, or card issuer.
Payment processing fees may be non-refundable, depending on the payment provider.
Any approved refund or travel credit may be subject to non-recoverable supplier costs and payment processing fees.
Layover Tour Cancellation & Flight Delay Policy
Our layover tours are private airport-based experiences planned around your flight schedule. Because your guide, driver, vehicle and any restaurant arrangements are reserved specifically for your party, special cancellation conditions apply.
Cancellations made 48+ hours before the experience: Eligible for a full refund, excluding any non-refundable third-party costs or payment processing fees where applicable.
Cancellations made 24–48 hours before the experience: Eligible for a 50% refund, unless non-refundable third-party costs exceed that amount.
Cancellations made less than 24 hours before the experience: Non-refundable.
Flight delays or cancellations
If your flight is delayed or cancelled, we will first try to adjust the timing, shorten the experience, change the route, or reschedule when possible. If the new flight timing makes the experience impossible before operational resources have been committed, we may offer a partial refund, credit or rescheduling option depending on recoverable costs. If the new flight timing makes the experience impossible after guide, driver, vehicle, restaurant or other operational arrangements have been committed, the booking will be considered a last-minute operational cancellation and may be non-refundable.
No-shows and airport delays
If guests do not arrive at the agreed meeting point, do not respond to contact attempts, are delayed by immigration, baggage claim, airline changes or missed connections, and the experience can no longer be operated, the booking may be treated as a no-show and is non-refundable.
Travel insurance documentation
We strongly recommend purchasing travel insurance that covers flight delays, missed connections and non-refundable prepaid activities. If your tour cannot be taken due to a flight disruption, Travel Beyond Tours can provide a booking confirmation, payment receipt and cancellation statement to support your insurance claim. Reimbursement depends on your insurance provider and policy terms.
Travel Beyond Tours cancellation
If Travel Beyond Tours cancels the experience for operational reasons within our control, guests will receive a full refund or may choose to reschedule.
Questions About Cancellations
For cancellation questions or requests, travelers should contact Travel Beyond Tours using the contact details provided in their booking confirmation.
Contact our teamLinked at checkout
This policy is shown before you confirm any booking
Deposit and pay-in-full options at checkout follow the exact terms on this page, so what you see at Payment Information always matches your cancellation policy.